Skip to main content

​
What payment methods do you accept?

We accept major credit and debit cards. Payment is processed securely through our payment provider.

​
When am I billed?

Billing is monthly. You’ll be charged at the beginning of each billing cycle for your plan, and at the end of the cycle for any usage-based overages.

​
Can I try Iroh Services for free?

Yes. The Free plan gives you access to shared public relays, basic metrics, and community support on Discord at no cost.

​
What happens if my payment fails?

If a payment fails, we’ll retry a few times and notify you by email. If the issue isn’t resolved, your project may be downgraded to the Free plan.

​
Do I get a refund if I cancel mid-cycle?

Relays are billed based on hourly usage, so you’ll only be charged for the hours you used. For example, if you cancel after 10 hours of relay usage in a month, you’ll only be billed for those 10 hours. If you have any questions about your bill or refunds, please contact us at support@iroh.computer.

​
How do spend caps work?

Spend caps limit your usage-based charges (not your base plan cost). When you hit your cap, usage-based services like metrics ingestion are paused until the next cycle. See Control your costs for details.

​
Where can I see my invoices?

Invoices are available in the Settings > Billing section of your project dashboard.

​
Are taxes included in the prices?

Prices shown do not include taxes. Applicable taxes (such as VAT or sales tax) may or may not be added at checkout based on your billing address and your local tax rules.

​
I have a billing question not listed here

Reach out to us at support@iroh.computer.