Billing FAQ

​

What payment methods do you accept?

We accept major credit and debit cards. Payment is processed securely through our payment provider.

​

When am I billed?

Billing is monthly. You’ll be charged at the beginning of each billing cycle for your plan, and at the end of the cycle for any usage-based overages.

​

Can I try Iroh Services for free?

Yes. The Free plan gives you access to shared public relays, basic metrics, and community support on Discord at no cost.

​

What happens if my payment fails?

If a payment fails, we’ll retry a few times and notify you by email. If the issue isn’t resolved, your project may be downgraded to the Free plan.

​

Do I get a refund if I cancel mid-cycle?

Pro plan charges are monthly, not hourly. Removing a relay or canceling a subscription does not convert its monthly charge into an hourly charge. If you have questions about a refund or credit for the current billing cycle, contact support@iroh.computer. Metered resources, such as dedicated relays, egress, total connections, and metrics data points per minute are billed on an hourly basis, and you will only be charged for the hours that the relay was running.

​

How do spend caps work?

Spend caps are compared with your current total invoice, including base plan and relay charges, usage-based overages, and applicable taxes. When you reach the cap, metrics collection pauses and relay usage is constrained to prevent additional connection and egress overages. See Control your costs for the full enforcement details.

​

Where can I see my invoices?

Invoices are available in the Settings > Billing section of your project dashboard.

​

Are taxes included in the prices?

Prices shown do not include taxes. Applicable taxes (such as VAT or sales tax) may or may not be added at checkout based on your billing address and your local tax rules.

​

I have a billing question not listed here

Reach out to us at support@iroh.computer.